Terms of Service
Welcome to MRH Energy Solutions Ltd. By accessing or using our services, you agree to be bound by these Terms of Service. These terms govern the use of our website, products, and services, ensuring clarity and transparency in our operations. If you have any questions about these terms, please contact us at info@mrhenergysolutionsltd.co.uk or 01670 209221.
1. Definitions
- “Company” refers to MRH Energy Solutions Ltd, registered in the United Kingdom.
- “Customer” refers to any individual or organisation engaging our services.
- “Services” include all offerings by the Company, including heating, insulation, and installer services, as well as energy efficiency consultations and EPC surveys.
2. Acceptance of Terms
By using our website or engaging our services, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree, you must discontinue use immediately.
3. Services
We provide the following services:
- Heating services, including boiler installations and heating controls.
- Insulation services, including loft, cavity wall, and internal wall insulation.
- Installer services, such as retrofit coordination and ECO4 sub-contracted installations.
- Energy performance surveys (EPC).
Service Delivery
- All services will be provided professionally, in compliance with industry standards and applicable laws.
- Any timelines provided are estimates and subject to change due to unforeseen circumstances.
Service Modifications
- We reserve the right to modify or discontinue any service without prior notice.
- Any changes to ongoing services will be communicated promptly.
4. Fees and Payments
- All prices are agreed upon before the commencement of services.
- Payment terms will be outlined in your agreement with us. Payment is required as per the invoice terms unless otherwise specified.
- Late payments may incur additional charges or interest as permitted by UK law.
5. Cancellation and Refunds
Cancellation
- Customers may cancel their services by providing written notice to info@mrhenergysolutionsltd.co.uk.
- Certain services may be subject to cancellation fees if work has already commenced.
Refunds
- Refunds will only be provided for services not yet delivered or where the Company fails to meet its obligations under these Terms.
- Refunds for incomplete or disputed services will be assessed on a case-by-case basis.
6. Customer Obligations
Customers must:
- Provide accurate and complete information for the delivery of services.
- Ensure that access to the property or site is available as agreed upon.
- Obtain any necessary permissions or consents required for the services.
7. Liability
Limitation of Liability
- MRH Energy Solutions Ltd shall not be held responsible for any indirect, consequential, or incidental damages arising from the use of our services.
- Our total liability in any case shall not exceed the amount paid for the specific service in question.
Force Majeure
- We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.
8. Intellectual Property
- All content on our website, including images, text, and logos, is the property of MRH Energy Solutions Ltd.
- Customers may not reproduce, distribute, or use this content without prior written consent.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
10. Dispute Resolution
In the event of a dispute:
- Please contact us at info@mrhenergysolutionsltd.co.uk to resolve the issue informally.
- If unresolved, disputes may be referred to mediation or legal proceedings in the UK courts.
- NAPIT (National Association of Professional Inspectors and Testers) are our alternative dispute resolution provider for Air Source Heat Pump installs only.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
12. Changes to the Terms
We reserve the right to update these Terms of Service at any time. Updates will be posted on our website and will take immediate effect unless otherwise specified.
13. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us:
- Email: info@mrhenergysolutionsltd.co.uk
- Phone: 01670 209221
By engaging with MRH Energy Solutions Ltd, you confirm that you have read, understood, and agree to abide by these Terms of Service.